Refund Policy
Last updated: 2026-11-03
Orders are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to your original payment method.
Unused credits
Section titled “Unused credits”You can request a full refund within 14 days of purchase if none of the credits in the pack have been used.
Partly used packs
Section titled “Partly used packs”If some credits have been used, you can request a refund for the unused credits within 14 days of purchase. The refund is calculated per credit at the price you paid.
Used credits
Section titled “Used credits”A credit is used when an inspection completes and the report is delivered. Delivered reports cannot be returned, so used credits are not refunded.
Failed or rejected files
Section titled “Failed or rejected files”If a file is rejected or processing fails, no credit is used. Reserved credits are returned automatically. You do not need to ask.
Something looks wrong in a report
Section titled “Something looks wrong in a report”If you believe a report is wrong because of a fault on our side, email us within 14 days with the report’s issue number. If we confirm the fault, we return the credit or refund it.
How to ask
Section titled “How to ask”Email contact@mcir3d.com with your order number from the Paddle receipt. You can also contact Paddle through the link in your receipt.
Chronicle Forge · Republic of Korea